Karitickets values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, store, and protect your data when you use our website, mobile services, and any other services offered.
By accessing or using our services, you agree to the terms outlined in this Privacy Policy.

Information We Collect

We may collect the following information when you use our website:

a. Personal Information

Name
Email address
Phone number
Payment details (processed securely through our payment partners)
Billing Address (if applicable)

b. Technical Information

IP address
Usage data that is; Pages visited, time spent and interactions.

c. Events Information

Details related to events you create, manage, or attend through Karitickets.

How We Use Your Information

We use your information to:

Process ticket purchases, payments and send ticket confirmations
Provide customer support
Improve our services and user experience
Send promotional or marketing messages and event updates or cancellations (where you consent)
Verify and manage event access.
Comply with legal and regulatory requirements

How we share the information.

We do not sell, rent, or trade your personal information to third parties. We may share limited information with:

Event organizers, to verify ticket sales or manage event access.
Payment providers (e.g., Pesapal, Beyonic, or mobile money processors) for payment completion.
Service providers who help us operate our platform. (e.g., email delivery and analytics)
Legal authorities, when required by law or to protect our legal rights.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal and accounting requirements, and to resolve disputes.
You can request account deletion and data at any time by contacting us.(Applicable for Event Organizers)

Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, or misuse.
All sensitive transactions (such as payments) are encrypted.

International Data Transfers

If we transfer your data outside Uganda, we ensure it is protected in accordance with this Privacy Policy and applicable data protection laws.

Children’s Privacy

KariTickets does not knowingly collect personal information from individuals under 18 years old.
If we discover that a minor has provided us with personal information, we will delete it immediately.

Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Effective Date.”

Third Party Links.

Our website may contain links to third party sites. We are not responible for the privacy practices or content of those sites.

Contact Us

Should you wish to enquire regarding our security policies and practices or requests regarding your personal information, please contact:
Phone: +256765587225
Email: support@karitickets.com